Wake-Up Call: Will Your Customers Stick Around [and Love You] Post-Covid?
September 30, 2020
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
The buzz: “The customer experience is as vital to the enterprise as it is to the retail consumer.” (inform.tmforum.org) “Experience Management (XM) is the process of monitoring every interaction people experience with a company in order to spot opportunities for improvement.” (qualtrics.com) “Loyalty must be on a fast track toward extinction, right? Wrong!” (Harvard Business School) Experience – winning the hearts and minds of customers, employees, partners – is vital for all enterprises every day. But many companies did not pay enough attention to this before the global pandemic made everything unpredictable. What should your organization do now to ensure predictable, expected experiences for all of your stakeholders, even in future disruptions? How do you know if you’re doing it right? We’ll ask Rizing’s CEO Mike Maiolo and SAP’s Global Head of Partner Experience, Teri Hamann, to share their insights on Wake-Up Call: Will Your Customers Stick Around (and Love You) Post-Covid?
Changing the Game with Next-Generation Partnering, Presented by SAP
New Episodes on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Changing the Game with Next-Generation Partnering, Presented by SAP.
We’ll explore how the important role partners play in today’s economy is continuing to evolve, and how the next-generation partnering multi-year movement will continue to support that evolution through helping partners innovate, grow the partner economy and deliver a best in class experience that drives customer success.
Learn how you can become the savvy leader who takes your company across the finish line as you look ahead to the next wave of business innovation.
Changing the Game with Next-Generation Partnering, Presented by SAP, heard on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
