Managing Stakeholder Comms During a Cyber Crisis
July 7, 2022
Hosted by Alex Fullick, MBCI, CBCP, CBRA, v3ITIL
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Guest Information
Episode Description
Managing communications during a crisis can be tough, but it's even harder if you don't know who your stakeholders are. I'm joined by Crisis Management expert Caroline Sapriel, who will help us understand how to identify our stakeholder and stakeholder groups, and how we need to communicate with them. We touch on: 1. Defining a stakeholder, 2. Why quick ownership of a cyber event is important, 3. Who owns a cyber incident, 4. Why empathy is important during an incident, 5. Why we should pay attention to what stakeholders think, say, and react, 6. Various impacts upon stakeholders, 7. Situational awareness, 8. How to identify our stakeholders (5 steps), 9. Stakeholder mapping, 10. Stakeholders vs shareholders, 11. Modes of communication, and 12. What types of communication we should leverage. Cyber crises are happening every day and knowing how to communicate with stakeholders is key. Don't miss the valuable information Caroline shares. Enjoy! To obtain a copy of the article Caroline reference's, go to: https://www.csa-crisis.com/
Preparing for the Unexpected
Thursday at 10 AM Pacific Time on VoiceAmerica Business Channel
Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events.
There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity.
The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Business Contingency and Disaster Planning and related activities.
Alex Fullick, MBCI, CBCP, CBRA, v3ITIL
Alex Fullick is Founder and Managing Director of Stone Road Inc (StoneRoad) and has been working in the Business Continuity Management and Disaster Recovery industry for 20 years. During this time, Alex has been instrumental in developing, implementing and managing numerous initiatives, including Pandemic Planning, Policy development, large scale simulation tests, Business Continuity Plan development, Business Impact Assessments, maintenance programs and general Program and Project Management.
Alex holds his MBCI certification with the Business Continuity Institute (BCI), his CBCP with the Disaster Recovery Institute (DRI), is certified in ITIL Foundations and has a Certified Business Resiliency Auditor (CBRA) designation. He is also a member of the Advisory Board of Directors for The International Emergency Management Society (TIEMS).
He's presented at numerous conferences around the globe on various industry-related subjects including Orlando, Phoenix, Montreal, London (UK), Brisbane and Bucharest. He's authored several books including Heads in the Sand, Business Impact Analysis, Testing Business Continuity Plans and his latest Watch Your Step, which all focus on teaching individuals, organizations and communities about BCM and DR. He has also had articles published in trade publications.
