Insights from Patrick Laing (Monologue): “K” is for Kindness
November 1, 2024
Hosted by Patrick Laing
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Guest Information
Episode Description
Welcome to Finding Certainty. Today, as part of our journey through the alphabet of principles that lead to greater certainty in our lives and businesses, I’ve decided on “K is for Kindness.” Often overlooked in business, kindness is a powerful tool that can help build trust, loyalty, and stability—essential pillars of certainty. Leading with kindness may seem unconventional, but it forges relationships that last, creating environments where people feel valued and motivated to give their best. In this episode, we’ll explore how kindness functions as “compassion in action.” We’ll share examples like Patagonia and Southwest Airlines, where kindness has led to stronger customer loyalty, company stability, and growth. These companies understand that treating people well—whether employees or customers—builds a sense of certainty that fuels long-term success. Kindness in leadership also creates a culture of trust, where innovation and collaboration thrive. Leaders like Tony Hsieh of Zappos built a legacy on this foundation, creating brands known for exceptional customer care and employee loyalty. Kindness fosters creativity, and when people feel valued, they’re more willing to invest their time and ideas. We’ll also touch on the importance of everyday acts of kindness. It’s not just grand gestures that matter but the consistent, small actions that build trust and reinforce our own sense of purpose. Kindness aligns us with our values, fostering certainty not only in others but within ourselves. In closing, kindness is far more than a feel-good concept—it’s a strategic approach that invites kismet, aligning us with opportunities we might not foresee. When we lead with kindness, we set a foundation of certainty that supports both our personal growth and professional success. To learn more about yours truly (Patrick Laing), our consulting firm, Certainty Management, or our JV technology firm, Certainty Global, visit certaintyteam.com or call (888) 684-3122. To listen to past episodes of Finding Certainty, visit www.certaintylive.com. You can also find video versions on our YouTube channel (search for Certainty Management). Check out my business partner, Frank Helring’s, show, BizZne$$ BuzZ, here on Voice America as well at certaintylive.net. Patrick Laing - Finding Certainty, November 1st, 2024
Finding Certainty
Fridays at 9 AM Pacific Time on VoiceAmerica Business Channel
Create more certainty in your life and business with Finding Certainty's unique blend of insights, ideas, and special guests. Many of our small businesses and nonprofits need our help. They have missions that matter but struggle to bring them to pass. FINDING CERTAINTY offers a unique blend of insights, approaches, and special guests that can help. U.S. Army veteran and show host, Patrick Laing, brings his 30+ years of business experience to VoiceAmerica Business to explore the topic of CERTAINTY in our lives. Examples: Are you a business owner, 1099 contractor, part-time employee, or volunteer who needs group health coverage you can actually afford? Do you know a nonprofit who would benefit from unlimited zero-cost funding? How about cost reduction, school safety, mental health wellness, and more? All these and more are fair game on FINDING CERTAINTY. If you want more Certainty in your own life, you are not alone. Join us each Friday at 9 am Pacific, 12 pm Eastern. Find your own brand of Certainty and realize your personal American Dream with FINDING CERTAINTY. Let's unwrap The Certainty Experience together. Text the word Certainty to 26786 to learn more.
Patrick Laing
Founder and managing partner of Certainty Management, a Nevada based cost-reduction firm that helps raise zero-cost funding for U.S. nonprofits, Patrick Laing has 30+ years of business experience. A former Dale Carnegie instructor, his sales teams have achieved national recognition. One example: Patrick helped LeafGuard NW raise sales from $3.5MM to $20MM annually in just 3 years. They became # 1 in the country out of 65 offices. Promoted to National Trainer, he traveled nationwide, raising close rates 2-3 x at multiple offices. A U.S. Army veteran, Patrick worked in counter intelligence, held a Top-Secret clearance, and also served as a linguist in Italian. A graduate of BYU-Provo, Patrick served a two-year service mission for his church in Italy (‘89-90). While working for Delta Airlines, he received their top award, The Customer Service Citation. In addition to hosting Finding Certainty, Patrick is a contributing author to the Mission Matters series, a collection of lessons from CEOs whose companies are making a difference. Married to Tessha Laing, they live in Las Vegas and are proud dad and step-mom to 4 scholarship winners: in tumbling (U. of Oregon), diving (Cal State-Bakersfield), and academics x 2 (U. of OR & Wellesley College). Their youngest son, Evan, is a sponsored mountain bike racer. Patrick enjoys fly fishing, traveling, and time with his family. His proudest achievement, other than dad and husband, is the free nonprofit fundraising help his company provides.
Episode Directory
November 2024
- 11/22/2024: Finding Certainty - November 22nd, 2024 Listen Now
- 11/15/2024: Revolutionizing Senior Care, with Jim Bland/Seniors Home Services Listen Now
- 11/8/2024: Service to Champions, On and Off the Field, with Coach McFarlin Listen Now
- 11/1/2024: Insights from Patrick Laing (Monologue): “K” is for Kindness Listen Now
