Keys to Successfully Resolving Conflict with Customers
October 24, 2013
Hosted by Tye Maner
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Episode Description
Maintaining positive relationships with customers is one of the most important components to a successful sales career or the growth of your business. In most relationships, there will be a “moment of truth” when something happens that can cause the relationship to stall, grow beyond measure, or implode. The outcome depends quite heavily on our reaction or response to the other person. If you respond correctly, trouble is averted and the relationship is enhanced. If you respond incorrectly, the relationship could be damaged beyond repair and a customer is lost. Tune in to today’s show to learn some priceless tools, and tips to foster stronger bonds and greater revenue when trouble raises its head in the relationship.
Forget Patience, Let’s Sell Something!
Archives Available on VoiceAmerica Business Channel
Have you ever noticed that lions don't wait for their meals? On the other hand, vultures patiently wait to get the scraps of what is left after the lions have had their fill. Abraham Lincoln once said, “things may come to those who wait, but only the things left by those who hustle.” Likewise, the most successful sales professionals don't sit and wait for the telephone to ring or the next client to walk through the door. They initiate the contact. Learn the tips, techniques and skills used by the most successful sales and business professionals who make things happen while others are watching things happen or wondering what happened. “Forget Patience, Let’s Sell Something!” will help you to gain more clients faster and at higher margins by being proactive. Our show is a must listen for sales professionals, business owners, executives and anyone responsible for driving sales or influencing buying decisions.
Tye Maner
Tye Maner is the President and founder of Tye Maner Group and is an internationally known keynote speaker, facilitator, and coach in the field of maximizing leadership, sales, and negotiation performance for both individuals and organizations. Tye is also the author of “Forget Patience, Let’s Sell Something: Essential Selling Skills for Winning More Clients Now!”
Tye’s workshops are very informative, energetic experiences. People who attend his presentations have described the experience as “inspiring”, “motivational”, and “absolutely amazing.” By incorporating personal experiences and humor with thought provoking exercises, attendees have found that they have sharpened their selling and leadership skills to enhance performance for both their companies and themselves.
Tye’s background in sales and management spans more than 29 years. He was regularly the top salesperson for the companies in which he was employed. Because of his can-do attitude, he was able to win some of the toughest clients for his organizations.
As the President of Tye Maner Group, a 17-year old corporation, Tye has a list of Fortune 500 clients, including 3M Company, McDonalds Corporation, State Farm Insurance, Travelocity, Verizon, Hewlett Packard, Office Max, Tech Data, National Association of Realtors, Colliers International, Merrill Lynch, United States Army, GE Capital, PricewaterhouseCoopers, LLP, and other major corporations and non-profits.
