Radio Episodes
12/24/2014
The Customer Edge with Game Changers, Presented by SAP
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for less-than-stellar practices Listen Now
11/5/2014
The Customer Edge with Game Changers, Presented by SAP
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for less-than-stellar practices Listen Now
9/3/2014
Step Up and Play Big
Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge Listen Now