Susan Conley
Susan Conley, Your Client Connection Coach at ROCKbiz Inc., has a world of expertise in the global professional services space, with decades of experience in client-focused leadership roles at EY, Andersen, and Accenture. Some say Susan wears a superhero cape when a client crisis strikes. Her market-proven skills, strategies and solutions have saved a multitude of at-risk clients. Her special expertise is stepping in well before a client crisis erupts. As Susan says, “Being proactive is far more fun and a better way to do business.” Susan launched her consulting practice, ROCKbiz, in 2010 to focus solely on next-level client loyalty. She helps professional service providers cultivate loyal client relationships to create rock solid growth. Her upcoming book is titled Your Loyal Clients Rock: 8 Strategies for Greater Client Relationships and Results. Loyal clients buy more from you, recommend you to others, and advocate for you in the marketplace. Loyalty economics ROCK.
