Psychopath Customers: The Rising Problem of Bad Customer Behavior
August 7, 2013
Hosted by D. Anthony Miles, Ph.D.
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Guest Information
Episode Description
There is a rising problem with “psychopath customers” and bad customer behavior. Many organizations in the services and restaurant industries are experiencing an increase in dysfunctional behavior from bad customers. Many workers in these industries have been assaulted, yelled at, cursed at, verbally insulted, spit on, name called (also called racial epithets) and other aggressive behavior. This behavior has ranged from verbal to assault. Consider the case with an employee at a major drive-thru restaurant that was attacked through the drive-thru window by an irate customer because they made a mistake on their order. Many employees are defenseless against these assaults from bad customers for fear of losing their jobs. This dysfunctional behavior is on the rise and is escalating to violence against services employees. Why does this happen? What can you do about psychopath customers? We will be joined by experts, Dr. Dave Aron and Nicole Kimmick. You don’t want to miss this show! Come join us at Game On ® Business Talk Radio with D. Anthony Miles
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D. Anthony Miles, Ph.D.
Dr. Miles is from San Antonio, Texas. He is CEO and founder of Miles Development Industries Corporation®, a consulting practice and venture capital acquisition firm. He is a leading business expert in entrepreneurship, management, and marketing. His experience includes over 20 years in the retail, banking and financial services industry. He has held positions with Fortune 500 companies, and has consulted several start-up ventures and small, medium, and large-sized businesses and companies. Dr. Miles developed a business and strategic plan for Brooks City-Base, a former military base that was under Base Realignment Closure. He conducted research on minority contract awards trends with the City of San Antonio Government's Economic Development Department. Dr. Miles’ certifications include: Management Consultant Professional, Registered Business Analyst, Certified Chartered Marketing Analyst, and Master Business Consultant. His published books are “Risk Factors and Business Models: Understanding the Five Forces of Entrepreneurial Risk,” and “Entrepreneurship and Risk: The Five Forces of Entrepreneurial Risk: Forces That Cause Business Failure and Discontinuance,” and academic journals including Academy of Business Research Journal, Southern Business and Economic Journal, Journal of Business Research, Journal of Management Research, and others. He holds a Ph.D/MBA in Entrepreneurship and General Business, MBA in Management and BBA in Marketing/Management.
Episode Directory
August 2013
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