Customer Success Is Vendor Success
October 1, 2020
Hosted by Bonnie D. Graham
[Download MP3] [itunes] [Bookmark Episode]
Guest Information
Episode Description
The buzz: To keep channel sales growing, many vendors will need to rethink the way they work with and offer incentives to their partners…resellers, distributors, and independent software vendors and next-generation partners like cloud service providers and telcos. This is no small undertaking…” bcg.com How can vendors with an indirect business model achieve customer success? Easy. Deliver a frictionless and consistent experience across all touchpoints with their customers and ecosystem. But the route to bountiful relationships is strewn with potential detours that business leaders must know how to navigate. How is customer success deemed ‘done right’ in today’s dynamically changing business environment? We’ll ask global business experts who work in the cloud economy – Robert Geppert at Sybit GmbH, and Hans Uebe and Anthony Pante at SAP – to share their insights on how to build the ultimate experience for partners, employees and customers on Customer Success Is Vendor Success.
The Power of Partnerships: Changing the Game for Digital Transformation, Presented by SAP
Thursday at 7 AM Pacific Time/10 AM Eastern Time on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on The Power of Partnerships: Changing the Game for Digital Transformation, Presented by SAP.
We’ll explore the fundamentals of how technology partner ecosystems play a critical role in delivering the digital transformation services and solutions to customers, and how those partner channel networks and support programs, found in the software industry, are key to vendors, partners, and crucial to companies moving into the digital world.
Learn how you can become the savvy leader who takes your company across the finish line as you look ahead to the next wave of business innovation.
Bonnie D. Graham
Bonnie D. Graham produced and hosted her first live talk radio show in 1998 on AM1240–WGBB, Long Island, NY’s oldest terrestrial radio station. A few years later, she moved from terrestrial to Internet radio with her author interview show, “Up Close and Personal.” In 2011, working at the enterprise software leader SAP, she developed the concept for a weekly live global business thought leadership roundtable series on the VoiceAmerica Business Channel – and launched “Coffee Break with Game-Changers” on October 5, 2011. Over the next nine years, Bonnie D. created, produced and hosted 46 additional SAP series on the Business Channel, attracting millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has developed and hosted live radio and podcast series on the Business Channel for eight additional organizations, as well as her own weekly series, “Read My Lips: Cool Conversations with Creatives with akaRadioRed,” on the Empowerment Channel. In 2023, her live-streaming “Technology Revolution: The Future of Now” series was ranked No. 6 on FeedSpot’s Top 70 Technology Podcasts to Listen to in 2023. What powers Bonnie D.’s passion for radio? She “loves speaking with smart people!”
Episode Directory
October 2020
- 10/29/2020: 2021: A New Era of Partnerships and Growth Listen Now
- 10/15/2020: Disruptive Innovation In A New World Era Listen Now
- 10/1/2020: Customer Success Is Vendor Success Listen Now
September 2020
August 2020
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