Long Term Care Ombudsman Fight For You and Your Rights
March 30, 2021
Hosted by Phyllis Ayman, MS/SLP, CDP, CADDCT, CDCM, CMDCP
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Guest Information
Episode Description
Do you know what role a Long Term Care Ombudsman plays? CT State Long-Term Care Ombudsman Mairead Painter explains the role of Long-Term Care Ombudsman who they are, how you can find them and the reasons you may need to contact the Long-Term Care Ombudsman. Long-Term Care Ombudsman work to improve the quality of life and quality of care for nursing home residents, people residing in residential care homes and assisted living residences. The Ombudsman acts on behalf of, and at the direction of residents. Communication between residents, family members, legal guardians as applicable, and any other parties are strictly confidential They do this by responding to and investigating complaints brought to them by residents or any interested parties acting on their behalf. The Ombudsman also monitors state and federal laws and regulations, and makes recommendations for areas that need improvement. The program also recruits, trains, and supervises Volunteer Resident Advocates who assist residents in resolving concerns. All Ombudsman Services are free. The Long-Term Care Ombudsman operates according to these guiding principles: RECEIVE and looks into complaints, and assists residents in resolving problems. EDUCATE residents and families about their rights. EMPOWER and supports residents and families to discuss concerns with nursing home staff. PROVIDE information regarding long-term care programs and services. ADVOCATE improvements in state and federal laws and regulations. REPRESENT residents’ interests before governmental agencies. IDENTIFY and seeks to remedy gaps in facility, government, or community services. RESPECT the privacy and confidentiality of residents.
Seniors STRAIGHT Talk
New Shows Weekly on VoiceAmerica Empowerment Channel
Seniors STRAIGHT Talk, formerly Voices For Eldercare Advocacy, is rebranding with expanded content and topics. The podcast will continue to highlight the all-important relevant issues for seniors, their families, loved ones and the population at large, who ultimately are our future selves. Through informative and engaging conversations with thought leaders, professionals, and individuals who share their experiences, listeners will gain insights and information that will be meaningful for their everyday lives. Phyllis’ expertise captures the essence of the topic of the day and translates it into relevant discussion that provides insight into everyday problems. As we transition into elderhood, which Phyllis calls the third act of life, seniors are entitled to have a quality and fulfilling life with dignity, respect and purpose no matter the age, condition or living environment. Seniors STRAIGHT Talk is available to listen and download on all your favorite podcast platforms.
Phyllis Ayman, MS/SLP, CDP, CADDCT, CDCM, CMDCP
Phyllis Ayman, host of Seniors Straight Talk, is a speech and language pathologist, certified dementia practitioner, trainer, and best-selling author who’s dedicated to improving quality life and quality care for older adults in our families, communities and nursing home residents. She’s best known for her communication skills, empathy, unwavering high standards, and believes strongly that care treatment of older adults is a direct reflection of society’s attitudes towards adults the elder years of their lives. She’s passionate about meeting the needs of our culturally diverse senior population and understands the root causes faced by nursing home residents after working in 50 nursing homes. Phyllis is passionate about teaching what she learned from helping your parents to how she can help you. Phyllis is an accomplished author and featured speaker and an accomplished trainer for both the public and private sector. Her latest book Dignity and Respect: Are Our Aging Parents Getting What They Deserve? became an instant Amazon bestseller. She’s published several articles and courses for healthcare workers and caregivers and holds a trademark for the word “IMpathy” (tm).
Phyllis serves as a board member of the Massachusetts Advocates for Nursing Home Reform, is an advisory board member to Olive Community Services based in Los Angeles, California and served as a member of the COVID19 National Health Care Coalition.
