Encore 3 Steps to Make Your Employees Happier Thursday, July 4, 2024

Since Richard was 16 he's been fascinated with the concept of happiness, first his own and then how he could make others happy. His personal journey took him around the world before settling in Gran Canaria in 2001. While still struggling to find the "secrets" of happiness, in 2014 he read 2 books: Start with Why and Let My People Go Surfing. And he realized what fulfilled him was helping others and making them happy. So in 2014 he set up a company whose main KPI was team and client happiness. He had a theory ... if he built a company where team and client well being was the priority then collaboration, innovation, etc would naturally happen and success would consequently follow. The problem was, in retrospect, he had no idea how to make his team happy. So, over the last 10 years he's studied the science of happiness in the workplace and applied it in his own company. He's learned that free breakfasts and gym membership aren't as important as feeling safe to share ideas and have a purpose. He's learned about ownership and community and the importance of feeling you can grow. In 2022, with revenue near 2m and a team of almost 50, he handed over the role of CEO so he could spend more time with his family and share the knowledge he's learned with the rest of the world. Now he teaches leaders how to make their teams happier. He shows companies what makes people happy at work, how to measure it and what they need to do. If you are looking for ways to reduce staff turnover, attract better talent, improve collaboration, performance and innovation, you won't want to miss this episode and Richard's framework that can truly make a difference.